We accept patients to the emergency only by prior phone arrangement – please call +420 252 252 111.

Because we know how important it is to have top-notch veterinary care available whenever you need it, we are here for you NONSTOP.

We are here for your 24 hours every day, regardless of weekends and holidays, even during Christmas, Easter and New Year's.

We charge an emergency fee of CZK 3,000, which is reduced to maximum CZK 2,000 for our regular clients.

Due to the increase in cases where new clients had problems with payment for veterinary services provided, we were forced to take a measure introducing an obligation for the new client to make a deposit of at least the emergency surcharge BEFORE treatment/examination. Considering the expected complexity of the care, the client may be asked to make a deposit of up to the expected final price in advance. We sincerely apologize to all our loyal clients for this measure, unfortunately, real experience with client behavior and the subsequent difficulty in collecting the surcharge leaves us no other option.

Table with the current amount of emergency surcharges, valid from 1. 8. 2026

We would just like to remind you that the order of patients is always determined by the doctor. If you have an appointment for a specific time, we always do our best to keep it. However, it may happen that the patient before you turned out to be a more complicated case than expected, or our doctors had to attend to an emergency outside the planned schedule. In such cases, we kindly ask for your patience and understanding. If a significant delay is expected, we try to resolve the situation in your favor, even by arranging for a different doctor to treat your pet, provided their expertise and your animal companion’s health needs allow it.